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Monticello West

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  2. Texas
  3. Dallas Assisted Living Facilities
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Overall Rating 3.9 / 5.0 ★★★★★

  • J Song
    ★★★★★ a month ago

    My dad is 77 and was moved to an assisted living home that was less than desirable. I live in LA, so I had 36 hrs in town to find him a better place. Luckily, we were referred to Monticello West (call Donna at Senior Living Specialists). Nan and Michael answered every question (and I had a lot!) and were so helpful. They worked with our budget, made sure his dialysis trips were covered and were able to move him in within days. His room is a clean, bright studio, and the facility itself has been beautifully remodeled. They even loaned spare furniture and installed internet - above and beyond what was required or expected. My dad is very happy and comfortable living there, so that gives me peace of mind. Thank you, Monticello West!

  • Thomas K Huddleston
    ★★★★★ 3 months ago

    5.22.19 Update: My mother seems to be happier with her care now. I am not getting as many phone calls. MW did get her a new "call for help" fob when they said they would. I hope things continue to improve. . 5.14.19 Update: I met with the Executive Director. Promises were made as to the care of my mother in the future. I will be more than happy to post a better review when it is earned. The last couple of days have been better. 5.12.19 My mother has been resident in Monticello West since March 6, 2019. Her unit had been recently remodeled. MW let us move in without telling us the unit wasn't finished (no hot water to sink, plugs promised not installed, etc). In addition to that, her care has been terrible. She spent one night on the floor after a fall. No one came to check on her even after she pressed her call fob again and again. It happened again last night. She pressed her call fob at 3:15am and no one came to help her to the bathroom. By the time she got to the bathroom she was a mess. She didn't get back to bed until 5am after getting herself cleaned up. No one ever came to help her. I am extremely upset with MW. After my mother spent the night in the floor (only last week) MW management promised me "that will never happen again". Apparently nothing could be farther from the truth.

  • Gina Jackson
    ★★★★★ 9 months ago

    My mom has been a resident of MW for 4+ years. She has received daily care and genuine interest in her well being. The staff has taken a personal interest in my Mom and her care/interests. I would highly recommend MW to anyone that is seeking genuine care and respect for your aging family member with dementia. The staff on all levels are the best of the best.

  • Amari Young
    ★★★★★ 9 months ago

    I work at this facility, and I love it!, the employees and residents are very warming and pleasant to be around. It's an assistant living facility.

  • Kathryn McClellan
    ★★★★★ 10 months ago

    I have been a resident at Monticello West since February 2018. My son and daughter-in-law chose this Center to meet my needs and my late husband needs. After he passed I chose to stay here because Monticello helps me to expand my horizon. I can develop physically and mentally.

 

Other Information

Beds159
OwnerTelesis/Monticello West Retirement Apts I Ltd
Owner TypeLimited Partnership
Multi Facility ChainNo
Typeal_B




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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