Veranda Preston Hollow Assisted Living Center
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Does Veranda Preston Hollow Assisted Living Center, Inc offer the following services?
1 of 1 users say yes
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 4.3 / 5.0 ★★★★★
C Marie★★★★★ 3 weeks ago
Can only speak for the rehab portion. Not impressed and would never recommend this place. Not even 24 hours after my grandmother was in the hospital, I visited her and she looked absolutely horrible. She was lethargic and week, could barely stay awake, and her skin was incredibly pale. The nurse refused to believe that she looked bad, and flat out argued with me. Now, my grandmother lives with me and I see on a daily basis. I am her primary caretaker, so I am pretty certain of when she looks ill. On top of that, I am also an ICU and ER nurse, so I definitely know when a patient is sick. He told me that she has looked that pale said she came in, which was not true. He was very dismissive, aggressive, and rude to me, eventually refusing to talk to me because "I am not on the facesheet.' I hit the call button because she had had a bowel movement, and I had managed to get her cleaned up and changed before anyone had even realize that the light was on. She had had to black stools throughout the day, which no one had bothered to alert the nurse to. She ended up being severely hypotensive and anemic with a blood count approaching critical levels. Clearly, the nurse in question who argued with me and said "we are trained to assess our patients" needs to hone his skills. She ended up with a severe diaper rash (which the nurse also argued with us about), and it took us staying on the staff to even get her bathed. She has been there one month and has really made very little progress as far as getting back to her previous level of functionality; her insurance is requiring her to be discharged because she somehow meets criteria for it - she can't even transfer to the bed or toilet safely and is unsteady on her feet. Makes me wonder what is in her medical record. So she is being discharged today, because she walked 150 ft once, and since she's walking soooooo well, they only arranged for her to have a wheelchair, no walker. The even knew she would have to get up stairs to get into the home. Zero effs are given as to how their patients/residents will function once they leave. Not sure how they earned high marks for their "skilled rehab," but coming from a healthcare professional, it is seriously lacking and should be avoided.
Ang M★★★★★ 11 months ago
Be careful with fake reviews.... im not saying anything is wrong with Crystal Creek, but my mom had not received the proper therapy last time, it was very lacksadaid... Hopefully things have changed and people are really there to help see someone through....just my opinion UPDATE: They are 100% better, renovations have been done, some rooms with views. Proper therapy. Great nurses...5.10.18
Vickie Jones★★★★★ 11 months ago
A year ago when I was here, I didn't get the therapy I really needed. I left here very disappointed and still having the same issues. This time I'm here things are somewhat better. They actually feed u like a person and not like a kid. However yesterday one of the ladies named Silvia was so very rude to me it made my blood pressure very high and upset me dearly. I just had a stroke and the last thing I need 2 b is upset, regardless to the day she's having. It doesn't give her the right to talk to me any kind of way when all I was trying to get my food that I ordered right. She told me bfore she left she was gonna fix my plates the way she wanted to. Then today she brought me ice cream with pecans in it when I specified sherbet ice cream, she never let me know that they was out of sherbet and give me the option to make another choice. I can't eat anything with pecan cause I have no teeth. She said to me what u want me to do about it man, that was her exact words, then she walked out saying she was gonna put everything on one plate. I haven't had any problems with anyone in the kitchen til now. Other than that I think Crystal Creek at Preston Hollow is doing a good job. I just hope they don't release me unti they are absolutely sure I'm well enough to leave. Like they did last time I was here. Now the only concern I have now is will I b released bfore I'm ready to b released. I feel like Medicaid and Medicare should cover u no matter how long it takes to get well. U can't recover from a stroke I a few days or weeks.
Bill Griffiths★★★★★ 11 months ago
Crystal Creek is rated by CMS as a 5 star facility for excellent nursing care and therapy.
Pam Johnson★★★★★ a year ago
|Owner||Dallas Home For Jewish Aged Inc|
|Owner Type||Non-profit Organization|
|Multi Facility Chain||No|
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