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Pine Tree Assisted Living LP

  1. Assisted Living
  2. Texas
  3. Pasadena Assisted Living Facilities
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Overall Rating 2.6 / 5.0 ★★★★★

  • Diva Mom
    ★★★★★ 3 months ago

    The Cottage is filthy! It is completely obvious when they are expecting the State to arrive and inspect the facilities. There wouldn't be the smell of urine as soon as you walk in the door, the floors were clean and additional staff were present. What would happen if the State showed up unannounced! You can expect a high turnover of staff, severely under staffed; cold distasteful food, (temperature and storage of food a health risk), unhealthy sugary snacks, unsanitary dish washing and kitchen area; rooms, common areas and staff areas very dirty and unkept; no personal hand washing between handling undomesticated animals (I cannot stress enough regarding the wild cats and wild rabbits) and patients and foods; water and other spills causing safety hazards; lack of housekeeping, no staff training in an emergency situation, lack of their own personal hygiene (bathing, showering, hair washing); little to NO air conditioning; lack of quality of care, mistreatment in the form of no treatment; patients screaming in chairs; lost and unrecovered personal items on a weekly basis; patients wandering taking items from another's room; inappropriate behavior of a physical nature between patients which can be halted if staff sat among patients rather than huddled in the office area; grounds unkept and overgrown; no security of the facilities, parking lot completely unlit; no repairs of any kind, mold and black mold growth in air conditioning registers, around sprinkler heads and obviously notated as painted over. Main office unstaffed with calls not returned too numerous to count, unless it's time to make a payment. No personal responsibility. Owner has no regard for doing things well. It should be harshly fined or closed. These areas and many others have been an ongoing dialogue.

  • Vickie Conerly
    ★★★★★ 7 months ago

    The elevator has been out of service perhaps 3 to 4 times in the past 4 weeks. There are a number of physical impaired residents that are dependant on walkers. It is a safety factor of them possibly falling going up or down stairs. Three informed me they have begged for downstairs apts to no avail! The staff member that rudely greeted the family member giving an earlier review, if she is referring to the one , we have to deal with her each and every time we approach her!!! Many residents come away from the office commenting they wander if he or she has done to cause this woman to be angry!!!

  • Alyssa Rodriguez
    ★★★★★ a year ago

    Very poor facility would not recommend for a family member to be placed here they do not watch over patients they miss treat them and I always hear about patient being miss treated and things being stolen out of their own home from nurses and maintenance that work inside of the building . Also hear complaints about residents living inside the assisted living home that do not get treated to breakfast every morning they open breakfast really early in the morning and close really early in the morning there for all patients do not get the opportunity to have a proper nutritious breakfast as well as other meals. Really hope and wish that this place goes under investigation really soon they need to take care of their patients with better love and compassion I really do hope that soon in the future someone Can't take on full responsibility of really taking care of these families

  • a.a investment
    ★★★★★ 3 months ago

    I went for a tour to place my mom in the memory care, but was unable to do so my mom unfortunately passed way before I could make the move in. Staff was very professional and facility was clean

  • Jeremy Reedy
    ★★★★★ 7 months ago

    I would like to retract my comment of apologizing for my previous comment I made about pine tree lodge ( assisted living ) on how thing are and ARE NOT DONE. ECT....


Other Information

OwnerPine Tree Assisted Living LP
Owner TypeLimited Partnership
Multi Facility ChainNo

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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