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Windsor Meade Of Williamsburg

  1. Assisted Living
  2. Virginia
  3. Williamsburg Assisted Living Facilities
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Overall Rating 3.6 / 5.0 ★★★★★

  • Kathy Lamb
    ★★★★★ a year ago

    I want to share the difficult experiences that my family endured with WindsorMeade, a retirement community in Williamsburg, VA in 2014-2015. The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade, and their medical information was received in May 2014. However, on a holiday, Memorial Day, we received a call from WindsorMeade staff telling us not only that there were questions about my mother's physical condition but also that it was uncertain that they would be able to move into WindsorMeade even though their house had been sold, their belongings were packed, the moving trucks were on the way, and it was only a few days before the move to WindsorMeade. We were shocked to learn that they would let us think that my parents were not completely approved to move in, despite multiple visits with them, interviewing my parents, getting all of their medical information sent, and taking their deposit. In my opinion, the executive director, Marilyn Gray, lacks the compassion needed to be an effective and compassionate care facility manager because she made the most difficult transition of my elderly parents' lives so much worse than it had to be. Moving my parents out of their one and only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of those questions and the uncertainty of the location of their next home at the last minute was horrible. The day after that Memorial Day phone call, my husband and I actually did the impossible - we drove around to my mother's doctors offices without appointments to gain clarifications from her doctors, which we accomplished within a few hours. Despite all of our efforts, Marilyn Gray still forced my mother to take a memory test with a WindsorMeade nurse on the day of her arrival even though she was exhausted from a sleepless night before (which she mentioned) and a long drive on the interstate highway. My mother was very upset and humiliated to be forced to take the test, but she passed it with flying colors. My blood pressure must have doubled that day. My parents, husband and I were so disgusted. Even a senior staff member also agreed that my mother never should have been forced to take the test. It is beyond believe that such a lack of compassion is to be allowed in any retirement community, particularly one that reportedly filed for chapter 11 reorganization in 2013. The next day my husband shared our disappointment with Marilyn Gray. She indicated that she'd been on vacation and did not complete the medical review process for my parents in time. She did NOT apologize for the oversight, and she had the audacity to ask my husband to ask me to stop complaining. That is the last thing I would have done in her position, which only irritated me even more. I feel that the initial experience with Marilyn Grey pretty much ruined our time at WindsorMeade for my entire family. My mother never felt completely safe there after the initial difficulty with Marilyn Gray. Seven months later my father passed away. As soon as my husband's and my new house was built in 2015, my mother moved out of WindsorMeade and into our house with us. Senior staff didn't even say thank you for our patronage after spending thousands of dollars there nor show any concern for our departure. For fear of retribution, I waited until we received my mother's share of the entrance fee refund before I posted this review to share with others. To our dismay, we had to wait nine months before we received the refund because the next residents who took over my parents' home in WindsorMeade were given six months to pay the fee. However, my parents were required to pay the entire fee immediately up front. Although there are some wonderful staff, facilities and residents in WindsorMeade, I truly believe that the executive director, Marilyn Gray, lacks the compassion and kindness you would expect and hope to find in an expensive senior community.

  • China Doll
    ★★★★★ 2 years ago

    I am very happy with the area and the location of Williamsburg.

  • Torie Gentry
    ★★★★★ 4 years ago

    The Facility it's self is amazing. But I found the working environment....lacking. I remember working an event one day and as I was looking through the set up sheet and items list I noticed that the people who were paying for the event were charged Gratuity. Now i was confused when I saw that and asked another employee what it meant. It means that the guests were being charge for Tips. When I first started working there i was informed that as an employee we were not allowed to acept Tips because of the type of facility we worked in. I think it's pretty crappythe dining department was charging outside people gratuity just to have an event at WindsorMeade and the wait staff that set up and worked the Whole event did not recieve any of said gratuity. It was absolute crap.

  • Sonnica Jones
    ★★★★★ 6 years ago

    Just missing my Family at Langley ..

  • Teondra Tyler
    ★★★★★ 6 months ago

 

Other Information

TypeAssisted Living Facility
License TypeOne Year
Expiration Date2010-03-31
Qualification TypeResidential and Assisted Living Care
Non-Ambulatory
AdministratorMs. Robin Page
InspectorEdward Richardson




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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