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Hilltop House Assisted Living

  1. Assisted Living
  2. Virginia
  3. Winchester Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Google User
    ★★★★★ 3 weeks ago

    I had my parent here and would not advise anyone to place their parent at this facility. They are short-staffed and my parent did not get the care they needed and we had constant problems with them. Most of the nursing staff is nice but management is not. They do not return calls and don't want to talk with you anymore you once your parent has been placed here. The lady that handles admissions is extremely rude.

  • Trish Knight
    ★★★★★ a week ago

    I would have given 0 stars but google makes you give at least one! I was visiting my grandma last week and usually it goes extremely well; couldn't complain. Well this visit made me want to pack her bags and NEVER look back! The aide was extremely rude and nasty with us, over water! The cup was dated for the day before so I asked for fresh water and she said "the sink is in the dining room and the cups are under the sink" Excuse me? I thought I was being punked. I got gram her new fresh water and ignored her. Well I had to stop her again to ask about a shower (was her shower day) and she said "that's not my hall so she is not my problem" I left crying and IMMEDIATELY started looking for new placement. I did not remember her name but it started with a "A" she was very tall, manly type, female. I LOVE everyone there and it breaks my heart that my family have to even consider moving my grams because of her this aides actions but i can't trust her if she treats us like that to my face; what does she do to my grams when no is looking.

  • Karen Johnson
    ★★★★★ a year ago

    Our parents, both with dementia, have been at this facility for almost 2 years. We have been extremely pleased with their care, and the staff has willingly worked with us to accomplish some tough issues, with a few still ongoing. The caregivers are patient and persistent in their efforts to lovingly care for our folks. They also are responsive to us when we visit the facility, as well as when we call with questions or to exchange information. I have always received a return call in a timely manner. I'm amazed with the number of residents, that the majority of the staff knows my parents by name, and many know us by name or recognize us when we visit. We experienced the transition in ownership, and while any change is difficult and takes time, we found the new "team" to be friendly and responsive to our needs. They have made changes, but have done so gradually so residents and families would have time to acclimate to the new services and routines. They have been conscientious to reach out to families, giving us opportunity to learn about new service providers and participate in the process. Hilltop has been the right place for our family. From our experience, we have highly recommended this facility to multiple friends & acquaintances finding themselves at this juncture in life.

  • Esther Parrill
    ★★★★★ a year ago

    My nephew has been at Hilltop for approx. 6 years. The facility is always clean, the staff is courteous and friendly. We always enjoy the holiday activities that make families feel so welcome. It's never easy when a loved one is placed in a facility but the transition was very pleasant. Thanks for all you do for the residents.

  • Mark Lefler
    ★★★★★ a year ago

    I am pretty upset right now. My parents are at Hilltop House. A couple of weeks ago they gave Dad his evening insulin shot when dad was feeling tired. They never followed up to ensure he ate, so Dad's blood sugar plummeted and he had to spend days in the hospital. What kind of care is that? Mom has had a viral infection for the past two weeks, but Hilltop only filled her antiviral prescription today. Mom had broken her leg a few months ago while staying at Hilltop, and just got the cast off a few weeks ago. Now her PT is delayed for at least a third week because they failed to get her medicine. There are some nice caregivers at Hilltop, but basic medical care seems very much lacking. To follow up, I received calls from an owner and the manager. They said they were taking steps to improve the care, and it does seem much better for the last few weeks.


Other Information

TypeAssisted Living Facility
License TypeTwo Year
Expiration Date2010-10-25
Qualification TypeResidential and Assisted Living Care
AdministratorMr. Scott Smith
InspectorBeth Chadwell

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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