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Hilltop House Assisted Living

  1. Assisted Living
  2. Virginia
  3. Winchester Assisted Living Facilities
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Overall Rating 2.1 / 5.0 ★★★★★

  • JL Smith
    ★★★★★ 4 months ago

    I had my parent here and would not advise anyone to place their parent at this facility. They are short-staffed and my parent did not get the care they needed and we had constant problems with them. Most of the nursing staff is nice but management is not. They do not return calls and don't want to talk with you anymore you once your parent has been placed here. The lady that handles admissions is extremely rude.

  • Mary Lou Wright
    ★★★★★ 2 months ago

    My niece is a senior in high school and a current but not for long employee at hilltop. I'm baffled at the things I hear about that goes on there. They will have my niece working 16 hours straight, late nights knowing she has to go to school the next morning. She use to get her schedule a week in advance and the past few months she has been getting it the day before the new week starts. I have been calling and calling the executive director of the building and of course she is never free to talk to myself or her mother. My niece had cried herself to sleep because of the way she is treated there (she can't quit because of her co-op class) it's a disgrace to treat a child this way but you can't expect more from a building that is nothing but a joke that refuses to send someone out when there is an emergency. They recently lost a loved one who the medication aide refused to send out when the girls told her she was foaming from the mouth and turning colors. Her medication count must of been more important but hey they only lost a life over it. I'm counting down the days my niece can quit that place and never look back.

  • Trish Knight
    ★★★★★ 3 months ago

    I would have given 0 stars but google makes you give at least one! I was visiting my grandma last week and usually it goes extremely well; couldn't complain. Well this visit made me want to pack her bags and NEVER look back! The aide was extremely rude and nasty with us, over water! The cup was dated for the day before so I asked for fresh water and she said "the sink is in the dining room and the cups are under the sink" Excuse me? I thought I was being punked. I got gram her new fresh water and ignored her. Well I had to stop her again to ask about a shower (was her shower day) and she said "that's not my hall so she is not my problem" I left crying and IMMEDIATELY started looking for new placement. I did not remember her name but it started with a "A" she was very tall, manly type, female. I LOVE everyone there and it breaks my heart that my family have to even consider moving my grams because of her this aides actions but i can't trust her if she treats us like that to my face; what does she do to my grams when no is looking.

  • Karen Johnson
    ★★★★★ a year ago

    Our parents, both with dementia, have been at this facility for almost 2 years. We have been extremely pleased with their care, and the staff has willingly worked with us to accomplish some tough issues, with a few still ongoing. The caregivers are patient and persistent in their efforts to lovingly care for our folks. They also are responsive to us when we visit the facility, as well as when we call with questions or to exchange information. I have always received a return call in a timely manner. I'm amazed with the number of residents, that the majority of the staff knows my parents by name, and many know us by name or recognize us when we visit. We experienced the transition in ownership, and while any change is difficult and takes time, we found the new "team" to be friendly and responsive to our needs. They have made changes, but have done so gradually so residents and families would have time to acclimate to the new services and routines. They have been conscientious to reach out to families, giving us opportunity to learn about new service providers and participate in the process. Hilltop has been the right place for our family. From our experience, we have highly recommended this facility to multiple friends & acquaintances finding themselves at this juncture in life.

  • Mark Lefler
    ★★★★★ a year ago

    I am pretty upset right now. My parents are at Hilltop House. A couple of weeks ago they gave Dad his evening insulin shot when dad was feeling tired. They never followed up to ensure he ate, so Dad's blood sugar plummeted and he had to spend days in the hospital. What kind of care is that? Mom has had a viral infection for the past two weeks, but Hilltop only filled her antiviral prescription today. Mom had broken her leg a few months ago while staying at Hilltop, and just got the cast off a few weeks ago. Now her PT is delayed for at least a third week because they failed to get her medicine. There are some nice caregivers at Hilltop, but basic medical care seems very much lacking. To follow up, I received calls from an owner and the manager. They said they were taking steps to improve the care, and it does seem much better for the last few weeks.


Other Information

TypeAssisted Living Facility
License TypeTwo Year
Expiration Date2010-10-25
Qualification TypeResidential and Assisted Living Care
AdministratorMr. Scott Smith
InspectorBeth Chadwell

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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