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Shenandoah Valley Westminster-Canterbury

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  3. Winchester Assisted Living Facilities
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Overall Rating 3.2 / 5.0 ★★★★★

  • Kevin Mills
    ★★★★★ a month ago

    Astounding to see my loved one more than once go "missing" with staff and administration have no idea where he was or how to locate him. I found him and then shockingly had this re occur. A child's worst nightmare to fear every night for your parents safety. Financial interests are always primary - safety and resident concerns last. Some security guards under trained and clueless. But as with any business the patient failures for our parent started at the top with misrepresentations about the safety protocols. Not well equipped to deal with aging and that is supposed to be their mission. Would never recommend anyone pay this facility for peace mind - You will be let down and hurt. Latest system failure resulted in my dad breaking his hip. No acceptance of responsibility and protection from further injuries or worse. Worst decision my parents ever made. My Dad asks to leave often but they are sure to craft contracts that make it financially crippling to assert your rights to move out.

  • Jake Mills
    ★★★★★ a month ago

    In my experience my grandfather was poorly taken care of. He was not provided the basic care needed to protect him walking to and from meals. He fell and broke his hip because of the care at this establishment. My family has experienced great disappointment with how my grandfather was cared for. There has been a lot of money paid to Westminster for his care and their product is not what it purports to be.

  • laura mills
    ★★★★★ a month ago

    In my opinion and experiences, I have formed the opinion that they are dishonest, profit centered and unreliable in protecting residents as they age. I would not recommend this facility to anyone who loves their parents or cares about their parents well being.

  • Dawn Anderson
    ★★★★★ 2 months ago

    It looks like the review get deleted.... At less the bad ones..... My experience of this place is horrible ..... The dining supervisors and mangers has no training and does not have ethics or boundaries training... So if you or in that area don't think anything going to change with the staff there because they run the show . Course if I would bring my boss in gifts I would too I guess.... It seems that if the staff don't like you they will tell lies so they get rid ... So I was never in there click .It bad because you would be the one doing the work while they sit... There was about seven enployee that got fired for having adrinking pool party one night get this they have seruity .24 /7 how did this happen... There wine lefted out in the dining room all night .. that's not very safe to leave out a resident could get into it and who's know what could happen..... There is three to four dining staff that run over there boss because he can't handle them. there 2CNA in one area with 19 resident.i have seen so.many people leave and more to come because of the way management is.... The last day I worked there the food was cold had to heat it up to serve it....the cook doesn't have any cooking experience or food handler card.... This is a place that runs out of food items so they have to run across the street to get more and from day to day you have the same people living there ..maybe a couple extra... This place has a big turn over in staff and I can see why..... I don't know about you but I wouldn't put my parents in there or tell anyone that it's a good place to work....... Theres alot of behide the seens going on.... I have heard many people that's leaving and looking for other jobs that will be fair and not afraid of there staff.......

  • Dustin Luttrell
    ★★★★★ 12 months ago

    Lovely place


Other Information

TypeAssisted Living Facility
License TypeThree Year
Expiration Date2012-01-01
Qualification TypeResidential and Assisted Living Care
AdministratorMs. Catherine Farmer
InspectorDana C. Mason

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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