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Monticello Park Retirement & Al

  1. Assisted Living
  2. Washington
  3. Longview Assisted Living Facilities
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Overall Rating 3.7 / 5.0 ★★★★★

  • Kailee Moulton
    ★★★★★ 8 months ago

    When I come and visit my beloved grandma at her home, I feel warm and welcome when I'm there. The staff is friendly and courteous, and the people living there are also kind and welcoming. I love that she has a place that she can call home, she has friends, she can have her doggie with her, her maintenance is taken care of, and her pills are delivered on time and the correct pills are set out. However, when I hear that she didn't receive a dinner, I was very upset. This is the forth time in 16 months that she has not received a dinner because "sorry, we ran out of food" excuse has come up, she would tell me the wait staff would announce that when the food runs out. Run out of food? I understand the facility is at full capacity, people are sick this time of year, staff is short handed, etc....How does a SENIOR CARE FACILITY run out of food? I would like to resolve this for her by making her some frozen meals just in case she doesn't get a dinner because the kitchen may run out of food? Ridiculous. Some people have to ask for a sandwich, and they may not even get that. Most people go back to their rooms to eat whatever snacks they have in there. Now my grandma, who is just like me, ate a candy bar for dinner; she's 77. This incident happened last night, and I'm sick of hearing "I didn't get a dinner because they ran out of food again."

  • Mr. & Mrs. B
    ★★★★★ 10 months ago

    It's hard enough having to deal with a parent who cannot take care of themselves. It's made even harder when you think you've found a place she'd be safe only to find out they don't understand the financial side of things. My MIL"s finances are not complicated. People in this business should know these basic scenarios. And to make matters worse, when they make the wrong assumptions, they don't bother to even have the courtesy to call you back when promised. We thought we'd be moving her this weekend. It's been two days since they promised to call us back. It's very telling about a place that charges a $1500 move in fee (non-refundable). This in a place where another resident's son tells your MIL, "don't fall or they'll kick you out". Lots of red flags here. Felt like a true bait and switch with my family in an awkward position. Shame on you, Hannah.

  • Odette Moronez
    ★★★★★ a year ago

    The lunch menu is awesome, lots of activities for the folks, plenty of room to move around and the information desk is available as soon as you walk in should you have questions or need directions

  • Ken Ekwall
    ★★★★★ a year ago

  • Therese Staeger
    ★★★★★ a year ago

 

Other Information

ContractAssisted Living
Beds88
License Expires2010-03-31




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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