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Victoria House

  1. Assisted Living
  2. Washington
  3. Port Townsend Assisted Living Facilities
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Overall Rating 2.0 / 5.0 ★★★★★

  • Jim Lindsey
    ★★★★★ 2 years ago

    Under poor management residents and staff complained to corporate numerous times before filing complaints with the state licensing board. Residents were humiliated by Executive Director at facility who had been fired from other local facilities. They were also threatened with eviction if they complained and openly harrassed in front of other staff and residents.. Corporate did nothing to support staff in allegations until the licensure board became unvilved and issued fines and threatened closure. This was 2015/16. New management improved conditions and harassment has diacontinued. Corporate level does little to improve ratings, focusing instead on revenue. Nurse was non-existent 50% of scheduled available time and crossed the line into illegal non-action at times when epidemic if scabies was not reported until it reaches extreme levels and SLB intervened. Staff was told to silence any new outbreaks and keep it from residents until then and new cases were misdiagnosed until it could no longer be ignored. This did improve greatly when a new nurse was hired but not when staff complained only when SLB intervened. Recreation was adequate but funding limited activities. Bus was only available periodically as activities leader was driver and has to cancel activities when a resident had a doctor order to drive them. Food was substandard until New chef was hired and improved after that. Residents and loved ones are enxouaged to report unresolved incidents to star ombudsman who is required to reply infractions to SLB. Best advice for friends and family of residents, be vigilant especially when residents complain.


Other Information

ContractNo current Medicaid or Dementia Care contract
License Expires2010-12-31

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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